#1
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Guitar Lair Malaysia
Hi folks -long time poster here with a beef about a recent shipment from Guitar Lair in Malaysia, but just a heads up
First of all , in the last few months i have ordered 2 guitars from them One was a Furch Cocobolo which arrived safely, albeit in a not so great cardboard box with packing and case Yesterday i took ownership of an Avalon L1-20 cedar rosewood. I was shocked to see it show up in no box but just bubble wrapped ! No cardboard box at all for a guitar travelling thousands of miles So i wait a few hours and open it. Low and behold i have a 4 inch crack on the back. I also noted the case was not a Hiscox. Every Avalon i have owned over they years came with a Hiscox. This came with a "stagg" case probably worth $75 So when the guitar was shipped I asked Marc to lower the value like he had done on the Furch and he said no problem . When i told him about this yesterday he brushed it off saying he cant do anything as he lowered the value and that all his guitars he ships he doesnt use cardboard boxes? What? You ship a guitar from the other side of the world in no box? Well 100% the last Furch guitar he shipped did come in a box as i still have it. So that comment is not true. He also said his Avalons dont come with Hiscox and you have to purchase those seperately?? Huh? He even had sent me pics of the Avalon and one of the pictures showed you the build information and stated it came with a Hiscox So needless to say Im upset as he basically told me " too bad". I have shipped over 100 guitars over the years and only 1 ever showed up damaged by UPS/ All of them were professionally packed, not just covered in bubble wrap over the case. If anyone wants a good deal on a new Avalon L1-20 check REVERB its on there now. Bottom line if he would have told me he was shipping in Bubble wrap only i would never have bought the guitar in the first place. Not a chance. Last edited by Towzer; 02-15-2022 at 07:29 AM. |
#2
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The shop Guitar Lair is in Malaysia not Singapore!!!
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#3
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Oh man... that sucks. Can you not return the guitar rather than sell at a loss?
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#4
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no he said because he devalued the guitar it doesnt get insured
Basically said he cant do a thing |
#5
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Quote:
Interesting thing is, I don't think a single courier in the States would accept a "package" like that....especially a high dollar parcel.
__________________
"One small heart, and a great big soul that's driving" |
#6
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Quote:
Shipped in bubble wrap. That is absolutely nuts, and it says a lot about that company. Wow. How did you pay for it? If it was on credit card perhaps you could call Visa or MasterCard or whoever and see if you have any recourse. This is pretty ridiculous. Best of luck
__________________
2020 Yamaha LL56 Custom 2021 Boucher SG-51-BMV 2020 RainSong CO-WS1000N2 2019 PRS Silver Sky |
#7
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I'm curious to know why you would choose to buy guitars from so far away in the first place?
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#8
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Going out of business sale. I think he was moving back to Canada.
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"One small heart, and a great big soul that's driving" |
#9
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Avalon
Guys I got a good deal on the guitar but it wasnt as advertised
No Hiscox And like I said double wrapped in bubble wrap in a cheap STAGG case as well!! So now i need to pay for a repair ....its not that bad actually but the bottom line is if this came in a reg shipping box with protection im 100% sure there wouldnt be an issue I wish he packed as well as the Fellowship of Acoustics do Lastly he seemed as if he didnt care mentioning to be he has shipped 150 guitars in bubble wrap Well there is no WAY i am the only person then that received a damaged guitar Also the guitar needed a good fingerboard oil it was dried out and all the tuning pegs we so loose I could turn them with my fingers. So he didnt even adjust them before shipping and the guitar is new old stock 7 yrs old |
#10
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Quote:
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#11
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If it was credit card you might have a chance. The protections in Canada with credit card purchases is quite strong.
Best of luck Cheers
__________________
2020 Yamaha LL56 Custom 2021 Boucher SG-51-BMV 2020 RainSong CO-WS1000N2 2019 PRS Silver Sky |
#12
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Sounds like you asked him to cheat the government on the import duties so while he was at it he cheated you on the case. Shady dealings all around. The old proverb about dogs and fleas comes to mind.
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Grabbed his jacket Put on his walking shoes Last seen, six feet under Singing the I've Wasted My Whole Life Blues ---Warren Malone "Whole Life Blues" |
#13
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and the packing
Who sends a $4k guitar wrapped in bubblewrap 8000 miles Insanity.... |
#14
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point is
an 8000 Mile journey with a $4k guitar wrapped in bubblewrap If he told me that upfront he wouldnt have had a sale |