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  #1  
Old 02-12-2012, 08:44 PM
stardot stardot is offline
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Join Date: Jul 2011
Location: Lutz, Florida
Posts: 676
Default Good Service

One of my hard cases came with a thermometer/hygrometer and after a couple of years the battery in it went dead. O, I took out the battery and took it to the Radio Shack. Somehow, I then lost the battery before I got there. Ok, it was a week before I got there. The Radio Shack guys couldn't match up the battery with the thermometer so I called the guys I bought the guitar from.

I said "hey, you know the little thermometer in your cases? Can you look and tell me the battery number? And the reply was "sure, I can look in a few minutes, but how about if I just send you some batteries, free?" and asked for my address.

Fast forward 5 days and I get a package in the mail. Inside is 2 batteries as promised. Plus, there's a whole new case hygrometer with batteries inside! Plus there's a black velvet drawstring bag, with a set of light acoustics strings and silica gel bag! All, no charge, and I bought my guitar 2 years ago.

That's the kind of service my Dad used to give, and I was surprised as you hardly find that anymore.

Who was the service person? Dennis Zager, Jr., of Zager Guitars.

I know there's plenty who have never said a kind word about Zager, but it was above and beyond normal service.
__________________
TOO Stinkin' MANY GITS!
Buncha Les Pauls
Buncha Strats
Martin HD-28, 2012-000CNylon
Taylor 310K
Taylor 214CE
Taylor 110
Larrivee D-05
FG-375S
FG-180 (5)
FG-300 (5)
FG-360
FG-350W
APX-10
FG160E
Woodsong K100,SW400
Paul Beard GRE
Many other Yamahas
(25 others- Garrison, Seagull, PRS, Squier 51, Dynamic)

BigMike sez:
I tried to be good, but there were just too many options.
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  #2  
Old 02-12-2012, 08:48 PM
Glennwillow Glennwillow is offline
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Location: Coastal Washington State
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Default

Wow, cool story!

Thanks, Glenn
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  #3  
Old 02-12-2012, 10:43 PM
RussMason RussMason is offline
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Join Date: Sep 2010
Posts: 1,408
Default The extra mile

This does not happen often, but it's worthy of celebration when it does.

Be sure to write a thank you note!
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