#46
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Tom Miller |
#47
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I have shipped two guitars in for warranty. A Blue ridge BR-160 and a Eastman E-8D. I took both guitars down to the USA from Canada to ship. I paid shipping costs to the warranty depot for both guitars and both companies paid return shipping.
The Eastman guitar should never have passed through quality control with the issue it had but that's the cost of internet buying and I new the rules.
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1962 Gibson J-50 2023 Gibson J-45 2021 Martin D-18 1939 AA |
#48
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The only think I have ever had repaired under warranty was firearms. In one case I paid shipping to the manufacturer, in the other they paid.
In both cases they paid the shipping back. It's really simply why they won't pay. They don't want to be in the business of fixing guitars, but making them. They want you to take it to an authorized 3rd party repair shop instead.
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Larrivee OM-03RE; O-01 Martin D-35; Guild F-212; Tacoma Roadking Breedlove American Series C20/SR Rainsong SFTA-FLE; WS3000; CH-PA Taylor GA3-12, Guild F-212 https://markhorning.bandcamp.com/music |
#49
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I suspect this may be the most accurate answer!
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Jesse @ Boutique Guitar Shop |
#50
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I've had warranty work done on my Larrivee guitar and at least they cover return shipping from their factory. BTW I've always found Larrivee customer service and warranty work to be excellent!
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#51
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Tom Miller |
#52
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And that may wind up being the case as I'm going to ask them to cover the return shipping. If they don't I'll just be out more money. I knew the deal when I sent it, but I can still disagree with the policy.
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Tom Miller |
#53
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Warranties are based currently on state and federally mandated laws.
Warranties are given to cause a purchase by removing fears of later expense in the case of failures of the product. Warranties are now a marketing ploy. Warranties are not the "price" of doing business, it is a cost of doing business. The cost of warranties is packed into the price. The amount is calculated by historical records of the average cost of repairs per unit spread over the total numbers of products and a hedge factor built in. Every purchaser of the makers products pays for warranty repairs even though their specific product does not fail. What drives up warranty costs and frequency is poor manufacturing techniques, low quality materials , poor design, and substandard quality control Other factors are untrained, incompetent repair persons. What manufacturers bank on is that most customers know little about a product and what constitutes a failure and don't use the warranty. They also bank on the first customer reselling the product nullifying the first warranty... this is not true in the case of the auto industry (and others) where the warranty is on the vehicle, not the owner. One day the instrument industry might mature and have a transferrable warranty as did Tacoma and Sullivan banjos and a couple others... some with a small transfer fee. |
#54
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"It's really simply why they won't pay. They don't want to be in the business of fixing guitars, but making them. They want you to take it to an authorized 3rd party repair shop instead. "
I believe it is more complex than that. Many other factors. Why is it third party, wouldn't that be second party given that Martin "authorized" them. Were I a manufacturer, no one would be authorized without having attended very specific training classes given by the manufacturer. That is the way it works in most industries. |
#55
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Tom Miller |
#56
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And paying a 3rd party to fix it rather than disrupt your factory is also good business (it's more cost effective). This is why Taylor and Martin (and other larger companies) have authorized third parties to do the work.
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Larrivee OM-03RE; O-01 Martin D-35; Guild F-212; Tacoma Roadking Breedlove American Series C20/SR Rainsong SFTA-FLE; WS3000; CH-PA Taylor GA3-12, Guild F-212 https://markhorning.bandcamp.com/music |
#57
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In some cases they have third parties do the work. Not in my case however.
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Tom Miller |
#58
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By the way, not all guitar manufacturers make you pay for the return. When I shipped my guitar to Santa Cruz Guitars for a neck reset they paid for the return shipping. |
#59
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I just hope the guitar comes back sounding like it did when it left with a repair that can't be seen, and I expect that to happen. I love the guitar and don't plan on selling it but I didn't want the crack to get any larger and if anything else was going on with the guitar they'll find it.
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Tom Miller |
#60
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"Warranties are based currently on state and federally mandated laws, which are based on moral concepts"
So happy you believe that, however, not only do I not drink Kool-Aid, I don't eat jello . : ) Nice myth. It's all economics. |