#31
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I was dealing with the two people who ran / run Heritage. Joan and a man. His name slips my mind but perhaps Hershel?
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#32
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Yes, Hershel. I assume there were provisions of the policy that excluded coverage. There has to be more to this story.
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#33
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I shipped a new guitar from Ohio to CA and it arrived there with a severely broken top. My Heritage business policy covered shipping damage and loss. They (Heritage) wanted me to send the guitar to two different "stores" for appraisals to repair the top. The customer said no to Heritage's ludicrous offer to repair the top. The customer ordered and rightfully expected a NEW guitar and not a repaired guitar. Heritage refused to refund the retail cost of the guitar and it went back and forth between us for MONTHS. Finally after getting no where I called the Better Business Bureau and filed a case against Heritage. Then within 30 minutes of filing the case Heritage called me and agreed to refund us the entire retail amount which I had already refunded to the customer months earlier. After our policy term expired I took our business insurance elsewhere.
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#34
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Quote:
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#35
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I personally would not expect full retail reimbursement for a guitar with a damaged top, but I would expect repair + loss of value. Unless very explicitly spelled out the damaged guitar would still have some value I would think, assuming it could be repaired / re-topped
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| 1968 Martin D-28 | 1949 Gibson J-45 | 1955 Gibson LG-2 | Santa Cruz 000 Cocobolo / Italian Spruce | Martin D-18 1939 Authentic Aged | Martin Gruhn Guitars Custom D-21 Adi/Madi | Gibson J-45 | Fender American Elite Telecaster | Fender American Standard Stratocaster | Gibson Les Paul Standard | Gibson Les Paul Studio | PRS Custom 24 10-Top | Gibson Les Paul 1960 Reissue (R0) | |
#36
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I recently created a Heritage policy for my musical instruments. FYI, in addition to guitars, they will also cover effects pedals (I have an expensive Helix) and other instruments, accessories, etc. I haven't needed it, but I plan to sell a couple of guitars in 2022, and I sometimes air travel with a guitar, so I appreciate having the coverage.
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"It's only castles burning." - Neil Young |