Quote:
Originally Posted by sbeirnes
Agreed. I bought a new D18 in 2011 and it needed a neck re-set in the first year. Martin said it would take months to repair under warranty and I finally sold it at a heavy loss after getting jerked around by the dealer and Martin.
IMO, Martin's warranty isn't worth the paper it is printed on and there are many other manufacturers that build better guitars now.
I hope the OP gets this resolved to their satisfaction as a nice D18 is a thing of beauty. Sadly, Martin has been skating by on their history for a long time. I suspect the next generation of musicians are not as wrapped up in Martin's legacy and will not put up with this lack of quality/service. Martin needs to step up their QC or suffer the consequences.
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Do you work at at one of those big music stores like Guitar Center or Musicians Friend? This sounds just like a lot of the nonsense I hear at times from ill-informed sales people that usually work at those places.
......Mike