I had a baritone set of Elixirs and when I put it on the low B string just sounded horrible and dead right out of the package. It was so bad I ended up putting the old one back on and it sounded way better.
I emailed Elixir about this and got an immediate apology back from them and sure enough a brand new set showed up at my door within 2 days.
I am very impressed at their service.
-Mike
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