Praise of Elixir customer service
I've been using Elixir Polyweb strings for years. I love 'em, and I've never ever had a problem with them breaking. This time around I bought a new set and the 3rd string snapped when stringing it up. No tension; it just snapped at the head...a fluke thing. I emailed Elixir and asked for a replacement. I got an immediate email back, and a few days later an entire new set showed up at my door.
Good job Elixir. I wasn't upset, and I would have been happy with just a single replacement string, but I got a whole set instead. So...IMO...Elixir makes great strings and has great customer service.
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