Mine aren't old enough to need resets or anything, but they sure are easy to deal with. Once my OMC came off the stand and bent a tuner and broke one of the knobs. I think it was in fact Paula who sent me a brand new tuner with the ebony knob, same day free of charge. Same thing when I noticed there was no trussrod wrench included - shot em an email, and 3 days later it shows up in my mail box.
What else can you say but they take great pride in their product, and they would rather send you a simple item or provide great warranty work than have anyone out there thinking their product is substandard. Same reason i guess you never see someone pushing a Mercedes or BMW (not that they don't break, but the little perks like free roadside assist etc).
Don't know about Collings other than the sound is to die for, and at least to my ears on par with the best Martins.
__________________
illegitimati non carborundum
http://www.youtube.com/ayavner
2006 Martin OMC Aura (Laurelin)
1998 Martin HD-28 (Telperion)
Epiphone WildKat w p90s and Bigsby!
1997 Rickenbacker 360/12V64
Dearly Departed:
1981 Yamaha FG 335
Alvarez AJ60SC12
Regal RD35 Roundneck dobro
|