"It's really simply why they won't pay. They don't want to be in the business of fixing guitars, but making them. They want you to take it to an authorized 3rd party repair shop instead. "
I believe it is more complex than that. Many other factors.
Why is it third party, wouldn't that be second party given that Martin "authorized" them.
Were I a manufacturer, no one would be authorized without having attended very specific training classes given by the manufacturer. That is the way it works in most industries.
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