Quote:
Originally Posted by Ramesses
...If a guitar company paid shipping, the number of guitars they would receive would go up astronomically because people would be sending in guitars for all sorts of minor/non issues. Making the owner pay shipping keeps the number of guitars repaired lower and helps to ensure that the issue is legitimate. Not only would the guitar maker be paying the shipping on inspecting and repairing more guitars, but then they have to hire more people to do this job. These costs are always passed on to the buyer.
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The guitar company could have the owner pay shipping...and then re-imburse the owner if the issue turned out to be a valid warranty issue.